What We Offer

WHY CORPORATE CALL CENTER?

CCC has proven time and time again that we have the ability to provide multi-channel service as well as quickly scale our CSRs in a dedicated team environment. By following an in-depth, consistent process where all key stakeholders are interviewed and participate in the implementation, we have had seamless launches. Communication and setting the proper expectations in this partnership are the keys to our success.

We sit in a talent rich location combined with a recruiting and hiring process that ensures a quality foundation of candidates that we then thoroughly screen and train in the skills of member engagement at CCC University. We have made significant capital investments in technology to meet the needs of our clients and have the IT Team to support these systems. Our Quality Assurance Team offers outstanding support to the line managers and their CSRs with consistent monitoring, coaching, and on-going training. This keeps our attrition levels well below the industry standard and helps us to build tenure and continuity in our Programs.

Key Differentiators

  • Healthcare & Life Insurance industry focus and expertise
  • Sales and retention results leaders
  • Pay Incentives for Agents
  • Recognition Program
  • Scalability to meet our client’s needs
  • Accredited Licensing School for all 50 states
  • Compliant sales environment
  • Expertise in state Licensing and Appointments in all 50 states
  • “Brand Ambassadors” for our clients - Acting as an extension of our clients
  • Proactive use of innovative technology to enhance the customer interaction and efficiency
  • Creating flexible solutions in collaboration with our clients

Accredited Licensing School

  • This includes onsite and online courses for Pennsylvania and online in all other states.
  • Our school provides Continuing Education (CE) for all agents.
  • These CE credits are critical to ensuring that our agent pool is in compliance.
  • This school is available to our client base as a value-added service to assist in getting their agents trained, licensed and certified nationwide.
  • This gives us the ability to hire, license and train agents to meet our growth needs. We can ramp and flex our staff to accommodate call volume spikes and downturns.
  • Creating flexible solutions in collaboration with our clients

Sales Culture

  • CCC prides itself on our ability to consistently exceed our competitor’s sales performance. Through ongoing recognition, exceptional training and a cultural focus on sales results our business partners enjoy outstanding sales achievements. We collaborate closely with clients to understand, map out and achieve these clients’ objectives.
  • Using performance reporting, peer support, mentoring and continual coaching, our client branded teams acting utilize real time recognition, on the spot awards, team competitions and establish individual objectives to constantly track, improve and give feedback allowing agents to excel.

Competitive Advantages

We have a propriety database of over 4000 agents which allows us to offer fast speed to implementation and proven history of more than 50% returning agents for projects, gives experience & tenure

“More than a call, a connection” is not just a motto – it’s the way we do business.
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