Technology

OUR CUSTOMIZABLE TECHNOLOGY


Call Routing:
Intelligent Pre-Route

Reduce call transfers and costly reroutes with Intelligent Pre-Route (IPR), a network-hosted application that integrates with Cisco Intelligent Call Manager (ICM). IPR routes calls to the appropriate destination directly from the Toll Free Network. IPR communicates
with premise-based contact center
platforms to determine the location,
group, or individual best available to
handle incoming calls

Our Intelligent Contact Center Solution offers a blend of cloud- and premise-based services that provides a flexibility, scalability, and robust feature-functionality set, delivering a spectrum of solutions to drive sales, quality and efficiency through intelligent interactions.

Interaction Center


Call Routing

Improve sales and services while lowering contact center costs with Interaction Routing, a network-based contact-center solution that includes inbound ACD routing, outbound dialing, web-contact transaction
routing, workforce management,
and detailed reporting

IVR

Proactive Contact

Click to Chat

Post Call Survey

Video Conferencing

“More than a call, a connection” is not just a motto – it’s the way we do business.
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