About Us

WHO WE ARE

CCC is also a proud member of the Professional Association for Customer Engagement,  the Delaware Chapter of the Alzheimer’s Workplace Alliance and a Preferred Partner with the Philabundance Organization.

CCC has also partnered with Pierce College in offering a discount of 25% to CCC employees for both graduate and undergraduate studies.

A Business Process Outsourcing firm (BPO), Corporate Call Center proves time and time again that we have the ability to both provide multi-channel service and quickly scale our Agents in a dedicated team environment. By following an in-depth, consistent process where all key stakeholders are interviewed and participate in the implementation, we have had seamless launches. Communication and setting the proper expectations in this partnership are the keys to our success.

For over a decade, Corporate Call Center Inc. (CCC) has been delivering exceptional member experiences that have resulted in improved conversion rates, reduced costs, and greater loyalty for our Clients. CCC has the experience, technology and talent to guide our Clients through the ever changing healthcare transformation.

Corporate Call Center’s professionally-trained agents and ‘Best in Class’ contact center services have provided exemplary support to both regional and national healthcare companies; supporting our clients in both the sales and enrollment process, offering customer service support, and conducting customer satisfaction surveys.

Our agents specialize in supporting the full customer lifecycle of sales, service and retention for the Insurance, Healthcare and Pharmaceutical Services sectors, offering expanded value-add through experience in complex high touch interactions, a deep understanding of the segment we serve and being able to build value for our customers, one interaction at a time.

CCC recently earned the world premiere Contact Center of the Year ‘Stevie Award’ from The American Business Awards.

CCC is also a proud member of the Professional Association for Customer Engagement.


Our Vision

To become our clients’ definitive
provider of multi-channel contact
center services, delivering industry
leading results for customer
and member acquisition,
retention and servicing.

Our Objective

To drive sales and brand loyalty through operational excellence. Our commitment is to make our partners more profitable through the use of multi-channel communications. We are the vital link driving efficiency, quality, and results for our Clients’ brand.

We have been operating out of our Corporate Headquarters for 13 years since 2002. During this time we have expanded by adding two additional centers. CCC’s community has 1,700+ full time and seasonal members.

“More than a call, a connection” is not just a motto – it’s the way we do business.
@2015 Corporate Call Center, Inc. — All Rights Reserved